ServiceNow (help.rit.edu)

  • Project Request: Before using Research Computing services, please fill out this questionnaire to provide us with details about your research and your computational needs. Please be specific.
  • Modify Project Membership: If you need to add or remove researchers from a Research Computing project, please use this form. This form must be completed by the PI for the project in question.
  • Proposal Consultation Request: Do you need assistance with a grant proposal or a data management plan? Please fill out this form.
  • Consultation Request: If you need assistance with optimizing your computational workflow or debugging an error message, please fill out this form.
  • Spack Software Installation Request: If you need software installed on the cluster, please fill out this form.
  • Spack Environment Request: If you need a new spack environment, or need your existing environment updated, please fill out this form.
  • Storage Request: If you need a shared storage directory on the cluster, please fill out this form.
  • Storage Increase Request: If you need additional storage on the cluster or for a fileshare, please fill out this form.
  • Digital Object Identifier (DOI) Request: If you need a DOI for a digital research asset, please fill out this form.
  • REDCap Account Request: Please use this form to request a REDCap account.
  • Other Requests: If you have another kind of request, please use this form. External researchers who do not have access to ServiceNow can also use this form.

Slack

We use slack to notify researchers about events (e.g. maintenance windows, unplanned outages, special events) and otherwise keep you informed. You are also welcome to ask questions via slack.

Office Hours

Open office hours for Research Computing are as follows:

  • Mondays: By appointment only.
  • Tuesdays: 9am-12pm, 1pm-4pm. No appointment necessary.
  • Wednesdays: 9am-12pm, 1pm-4pm. No appointment necessary.
  • Thursdays: By appointment only.
  • Fridays: 9am-12pm. No appointment necessary.

Please request apppointments for Mondays/Thursdays using our Consultation Request Form. Appointments requested with less than 24 hours notice may not be possible.

You can join office hours:

  • In-Person: Institute Hall, INA(73)-1130
  • Zoom: You can find our Zoom link on our Slack Channel
Tags: instructions